| Denied / Edited |
Missing info, payer edits, non-covered, coding/documentation mismatch. |
Corrective action, payer-aligned resubmission/appeal package, tracking. |
Status change + prevention notes for repeat drivers. |
| Auth / Eligibility |
Coverage mismatch, missing authorization, retro pathways, plan rules. |
Verify coverage, validate auth pathing, prepare documentation and payer follow-up. |
Clear next action: resubmit, appeal, or write-off recommendation. |
| Documentation |
Notes missing, signatures, referrals, medical necessity support. |
Document retrieval workflow + alignment + resubmission/appeal readiness. |
Complete package and controlled submission. |
| Aging / No Follow-up |
Claims aging due to missing cadence, unclear ownership, no escalation. |
Worklists, cadence, escalation rules, payer portal follow-up, calls. |
Movement cadence + reduced silent aging. |